Computer Hotline

user: "I received your update software, but I'm still getting the same error message!"
hotline: "Did you install the update?"
user: "No. Is that necessary to make it work?"

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user: "I have problems installing MS Word."
hotline: "What did you try so far?"
user: "I inserted the CD and started setup."
hotline: "Please take out the CD and tell me what it's got written on it."
user: "It says 'Microsoft Windows'."
hotline: "Eh... did you buy MS Word at all?"
user: "No."

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hotline: "Now, can you see the 'OK'-Button on your screen?"
user: "Wow, how can you see my screen from over there?"

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user: "I have problems installing your software."
hotline: "Just insert the CD and enter 'install'."
user: "Hm, doesn't work."
hotline: "Please try again, enter I N S T A L L and press enter."
user: "No, it's still giving me 'File not found error'."
hotline: "Are you sure you're having the right CD and you didn't mistype it?"
user: "Yes. But my 'N'-key is broken so I'm using 'M' instead. Does that matter?"

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user: "Hello. I'm having a problem with my network card."
hotline: "Ok, can you read me the product number first, please?"
user: "Where can I find that?"
hotline: "On the sticker with the barcode."
user: "Ah, there, ok. It says 'small bar, big bar, small bar, big bar, big bar...'"

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user: "My screen won't work."
hotline: "Is it switched on?"
user: "Yes."
hotline: "Then please switch it off."
user: "Ah, now it's working."

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